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Betterton & Whitlow

Address
128 Tilden Ave Chesapeake VA 23320
Phone
(757) 230-2549
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Average Rating
3.5
Total Reviews
(14)
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Information about this business (2)

Best quality - best valueover 30 years serving tidewater for024660attr:tires025960attr:alignments039460attr:tiresauto inspection servicesauto repairalignmentbrake service & repairfront end servicetune-ups

Betterton & Whitlow located at 128 Tilden Ave in Chesapeake, VA services vehicles for Oil Change and Lube, Alignment Repair, Auto Body Repair, Auto Repair, Brake Repair, Diagnostic Services, Electrical Repair, Emissions Testing, Engine Repair, Exhaust Repair, Machine Shop Services, General Maintenance. Call (757) 547-3811 to book an appointment or to hear more about the services of Betterton &...

Reviews of this business (19) view all

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YellowBot member reviews (3)

Reviewed Business
Betterton & Whitlow
Reviewer Name
Foobarred Dude
Review Date
January 06, 2016
Average Rating
5

The best auto-repair shop. PERIOD.

Highly recommend! I noticed we had an anti-freeze leak coming from near the back of the engine (NOT GOOD). I thought the job was gonna cost more than the car is worth - but luckily it wasn't what I thought it was. My wife remembered that one of her co-workers had been raving about the auto repair shop he'd been using for many years (B&W). I called two or three other places first (but none of them seemed to know what the problem could be & all suggested bringing it in for a diagnosis - extra money - no thanks).
I then called "B&W" & spoke to "Bobby" (the owner - a very friendly guy). I described the problem & w/out hesitation - he said it was likely a "cracked intake manifold" (common for the '98 Mustang 4.6L GT). Ford, in their wisdom, decided to use plastic (which breaks) - when they should've used metal... Fortunately, they learned from their mistake & all the new after-market intake manifolds have been redesigned with METAL - to prevent CRACKING (& come w/a limited lifetime warranty).
So, Bobby fixed us up w/a brand new intake manifold - (at a price we feel was very reasonable - considering the complexity of the job & the time/labor involved). I have to say, these guys must be magicians because the Mustang is purring like a kitten & is running better than it has in YEARS!
It took them a few days to complete the job (Bobby told me it was taking them a little longer than he'd anticipated). I'm now wondering if it's because they spent a little extra time making a few "other" adjustments - to really get her dialed in? All I can say is - I'm impressed! I don't know if I can recall a time when an auto repair shop exceeded my expectations (it's rare). Good auto mechanics are VERY hard to FIND!!! They showed me my old intake manifold & where the crack was & did not try to up-sell me on anything that wasn't necessary... I even asked if any of our other fluids needed to be changed (Brake, Power Steering, Transmission) - & he said they all looked to be okay.
I'm truly amazed at how well the car is running! Bobby, if you're reading this - thank you again!!! If we need other work done - I KNOW WHO to call now.

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Reviewed Business
Betterton & Whitlow
Reviewer Name
RBIII
Review Date
May 10, 2011
Average Rating
1

Not reliable

Service is unreliable. Given several chances but they never measure up. Over a period of years, its sad, but I've found that they aren't up front on some areas and other places are more reliable.

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Reviewed Business
Betterton & Whitlow
Reviewer Name
karen cochrane
Review Date
July 02, 2009
Average Rating
5

great honest service

Took my car to Victory Nissan because check engine light was on and they quoted me a cost of $3000 to replace emission system. Second opinion at Betterton & Whitlow quoted $300 plus labor (total $500) to replace the sensors. That was almost 3 years ago and not a problem since. I can always rely on Brian and Bobby to provide excellent service and to provide it with honesty and integrity.

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Other reviews from the web (16) view all

Average Rating
100

Highly recommend! I noticed we had an anti-freeze leak coming from near the back of the engine (NOT GOOD). I thought the job was gonna cost more than the car is worth - but luckily it wasn't what I thought it was. My wife remembered that one of her co-workers had been raving about the auto repair shop he'd been using for many years (B&W). I called two or three other places first (but none of...

Editorial review from Citysearch

Betterton and Whitlow were recommended by a friend. He knew I am a retired mechanic and picky. They did major repair on my classic car which came out outstanding. I know it was not as fast as some would like but i now know it is worth the wait. A good quality job is worth waiting for and I am glad to take my car to a great mechanic and to see that as a independent local shop they are busy that says something for them. They are headed to pick up my sons car today because it is disabled and the dealer wanted a fortune for something they can do for almost half the price. I do not go for the...

Editorial review from Citysearch

We started using Betterton & Whitlow when we moved back into the area in 2005. I would always prefer using a locally owned small business over a big box business when I can. In my experience, they have always been very honest, reasonably priced and they do quick work. I would not hesitate in recommending this business to anyone.

Good but very slow

Average Rating
40

Been here for a number of years. The place is fantastic and they do good work. The problem is that, consistently over the past few years, you can leave a car with them in the morning and they'll not start on it until noon or later. That means you get your car stuck in the shop another day unless its a simple oil change. Lots of excuses from them, but bottom line, if you call days and weeks ahead, this really shouldn't happen if you leave your car a half hour after they open and the work take 2.5 hours to complete.

Average Rating
20

Over several years, several times been there. Only twice has the service been on time. Two other repair shops I've tested have been able to do the work for either the same price or quicker. Used to have more workers, maybe that's the problem, but the service, quality, just isn't there any more.

Business description (1)

Betterton & Whitlow has been serving the Hampton Roads area for over 30 years. Their experts are equipped to handle all of your automobile repair needs including brakes, transmissions, electrical work, tune-Ups, wheel balancing & alignment, state inspections, engine Analysis, speedometer calibration, front end repairs, and more. They also sell major brand tires, as well as offer complete muffler and exhaust service. Ask about their conditional lifetime warranty.

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