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The worst customer service and landlord I have ever experienced. They were all sunshine and smiles when they were looking for us to sign our lease. However, now that we are on the hook...they won't return our calls, they talk to us like we are second rate citizens, and they are generally very inefficient and unhelpful.
When you have a maintenance problem, they do the bare minimum. Our plumbing stopped working due to broken pipes while we had family guests during a major holiday. Not only did it take Berkeley 24 hours to find someone to come take a look, but the workers didn't have authority to fix anything! It took another two days before the problem was resolved, and during that time thy continuously implied that it was our own fault that pipes underground had been shattered!
They are consistently rude and condescending over the phone even if you are both polite and flexible. They seem to coerce homeowners into adopting excessively strict policies and policies that discriminate against student tenants, even graduate students. They also seem to forget lease terms and add new requirements halfway through lease agreements and then imply that you should have been in compliance with those new requirements all along.
All in all, I cannot wait to be done with my lease through Berkeley and I would strongly urge all others not to rent from them...no mater how nice the house might seem.
I use the Williamsburg branch for the last 3years renting and love it. So far I had excellent experience straight forward answers etc. I strongly recommend this.And Talaya Spratley is the best !
Thank you Talaya Spratley for your help!
ABSOLUTELY HORRIBLE. college students are people too Berkeley... we cook and expect decent living conditions. We went almost 3 weeks without a working stove, and as a result had pretty much no way to cook. Which of course means we were over budget for food that month. We called them daily. There are cockroaches in the house, but don't expect them to send an exterminator. The door didn't close or lock when we arrived, although they did send someone to fix that.... considering in a house with separately rented bedroom you're going to want your door to lock. Now I'm getting a completely random charge for $250 (not late on rent, no warning, no explanation anywhere). They're probably trying to charge for the stove that barely worked when we moved in and stopped igniting....not from anyone in the unit 'breaking/ damaging' it.
RUN!!!!! Arrived to a FILTHY, BUG FILLED house after a 15 hour drive. Called to resolve the issue with PAM....she hung up on me. They ignore maintenance requests, their employees are unable to perform the simplest of tasks and with the exception of Tanya, the receptionist are the RUDEST group of people I have encountered in a "professional" organization in my life. I am a landlord myself and am continually in awe of the absolute greed and incompetence of these people. They give slum-lords a bad name. I don't care HOW bad you want the house, DON'T do it. Go to the county records, find the owners, contact them directly and make a deal. Include links to ANY review sites to make your case....they are ALL just like this one, not a good word to say about the company! I would have paid the Berkeley commission in the form of higher rent that the landlord would have been required to pay, just so that I would never have to deal with this group!
I recommend Angela Bailey to find rental housing. She has been very helpful in finding and showing available rental property. She is very pleasant to work with and highly recommend her.
tthis company is a scam.... there are several reviews on the yahoo review site for this company. I rented from them and upon my move out I was charged for their neglect to fix things prior to me…
Berkely Realty Property Management Inc is located at 150 Strawberry Plains Rd in Williamsburg and has been in the business of Real Estate Brokers And Agents since 1971.
Berkeley Realty Property MGMT is located at 150 Strawberry Plains Rd # A1, Williamsburg, VA. This business specializes in Property Management and has 1 review(s) with a star rating of 5.0.
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