Autozone

Horrible experience *attempting* return

Had a horrible experience in this shop. The so-called "store manager" that was on duty today,Lance Boyd, denied my refund ($55 headlights) on the grounds that the item was used. Yes the pack was open, but the headlights inside were still mint. He calls himself trying to point out to me some dust on the bulb to indicate it was opened.Called regional support to get the refund pushed through but to no avail. I think he knew he was wasting his time with me because he laughed in my face once he got back to the register to tell me how I wouldn't be getting my money back, even though I purchased the item less than twelve hours ago. It is absolutely ridiculous that a multinational corporation such as Autozone, which is built on the loyalty of it's customers, would refuse to refund an item to the very consumer that has helped it to grow from the ground up. With all the money these people make daily,one would think that the manager of all people would at the least make an effort to provide good customer service, or even at the very very least provide a credit of some sort to make up for my own mistake in purchasing the wrong product, but shopping at the this joke of an establishment to begin with. I have returned other items at this Autozone and different ones in the past. Let's see just how long they keep customers treating them this way. And Tammy Hamilton, as the DISTRICT MANAGER of this establishment should be ashamed at the type of buffoons she employs in her operations. Lance seems like the type of guy who was only promoted because he refused to quit and move on to better work. Guess some people just feel good disrespecting those that are directly responsible for putting money into their paychecks. Shame on autozone.