Hi Mr. or Mrs. Undefined. This is Brian, the owner of ACME Animal Control. I just read the review you decided to post & I wanted to respond. I would of liked to discuss this with you before you went on a rant about your service, prices, & so on.... Yes, we do charge a $99 service call to complete a Full detailded inspection of your home, which was explained to you at the time you called us to set-up an inspection. It was also explained that the Service Call fee was waived if any repairs were completed. If you have a device in which can tell you how many rats you have living in your house, I wish you would of let us know because in my 10 years of doing this line of work, there is never just one rat. For all estimates given on repair/ prevention work, prices are determined on a case by case basis. ACME's specially trained Technicians seal things a certain way (Trade Secret) to prevent reoccuring issues/problems. Thus, the reason for giving a minimum One Year Guarantee on our repair work. If the entry points are not sealed properly, you will have rat issues again in the near future. I always let our customers know to feel free to call around to other companies, or to simply just do it youself, as you said you have done. Our prices are always negotiable & we also offer interest free payment plans as well. So with that said, ACME has had thousands of satisfied customers over the years, Yes, some jobs may cost more than others, but in this industry, "You get what you pay for". If you have rat issues again, feel free to give us a call. As the Owner, I will personally come over to handle the situation. This will ensure the job will be completed by the best this business has to offer!!!!
Owner replied on March 18, 2014