다드 RV 오브 더 페닌슐라

Horrible Service - Big Disappointment

We just got our RV back from Dodd RV, and it was such an unpleasant experience, I will never be going back. The problems were numerous, including:
• Incredibly poor customer service: their story seemed to change every time that we spoke with them - it caused us to completely lose trust in them
• Repairs: they did not repair the problems that we brought it in for (but still charged us almost a thousand dollars)
• Time: It took them nearly a month to return the RV to us

We made an appointment five weeks before we took the RV in to ensure that they would be able to do the repairs in a timely manner. When we arrived, and asked them to repair a surging generator and a refrigerator that wasn’t working on propane, they told us that they would have an estimate to us by the end of the next day, and could have the work completed by the end of the week. It was 12 days before we could get an estimate out of them, and 3.5 weeks until we could finally get the RV back to drive it off of the lot.

Every time that we called them to check on the status, the story seemed to change. Everything - from the specific problem, to the status of the parts that they had ordered - seemed to change depending on the person with whom we were speaking or the day that we called. It was incredibly frustrating, made even more so by the haughty demeanor of the service manager.

When they returned the RV to us, the generator was still surging under a load, and the refrigerator still did not work with propane. Worse, buttons that worked on the refrigerator before we dropped it off were stuck and did not work when we picked it up. In all, they returned the RV to us in worse condition than the condition it had been in when we dropped it off. Yet they still had the nerve to charge us almost $1,000 for the experience.

We will never do business with them again. At the best, they are a business that are incapable of performing quality, timely work, coupled with a horrible customer service ethic. But after a month of dealing with their excuses and poor attitude, I believe it to be much worse than that.