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Help us make it rightMoores Auto Body and Paint Shop located at 401 W Broad Street in Richmond, VA services vehicles for Collision Repair. Call (804) 649-2671 to book an appointment or to hear more about the services of Moores Auto Body and Paint Shop.
DO NOT TAKE YOUR CAR HERE! they charged me $400 more than the original estimate and went ahead and did those repairs without my consent after i told them not to do anything extra without telling me first. Then, when I got my car back we realized they put a used door on but charged me for a new door(it had a ding it in). Then they didnt even bother to buff the side of the car i had to come back for them to do that.THEN BEFORE WE LEFT THE LOT WE SAW THAT THEY HAD CRACKED MY WINDSHIELD!! the secretary came out and looked at it and apologized and said they did it and would fix it then when I brought back my car for them to fix the windshield they totally denied doing it even after my appraiser said it did not come from the accident and i have an email from him saying the body shop did it and now i have to pay out of my pocket for their mistake and take them to court to try and get reimbursed. The owner is totally unprofessional(getting smart with me and loud on the phone then when we show up to the shop him and his secretary go hide in the office!) also when i came back the third time it looks as though someone tried to kick their door in and now I see why! SAVE YOUR MONEY AND TIME FOR A REAL BODY SHOP!!!! I have talked to several other people that had problems with them including my neighbor.
This is the place to go in Richmond for car repairs. I have had Moore's mechanics service my car twice in the past 2 years and both times, they went above and beyond and did an amazing job. Also,...
The Moore's auto shop was what I'd expect when I get my car fixed. I got my spark plugs and my timing belt fixed (unfortunately I was a new driver and didn't understand the importance of oil changes on engine). Not a light repair for any car, but they helped me in a quick and efficient way. The owner doesn't try to upcharge like other repair shops I've experienced and it's a small shop so the customer service is pretty personal. I'd definitely go here again if need be.
DO NOT TAKE YOUR CAR HERE! they charged me $400 more than the original estimate and went ahead and did those repairs without my consent after i told them not to do anything extra without telling me first. Then, when I got my car back we realized they put a used door on but charged me for a new door(it had a ding it in). Then they didnt even bother to buff the side of the car i had to come back for them to do that.THEN BEFORE WE LEFT THE LOT WE SAW THAT THEY HAD CRACKED MY WINDSHIELD!! the secretary came out and looked at it and apologized and said they did it and would fix it then when I...
Mr. Moore and his employees at that shop promised me that my car would be finished on a Friday and they did not get it to me until the following Wednesday. When I ask them about it, the employees at the shop said they had no idea my car was supposed to be finished that day and Mr. Moore didn't communicate that with them as he usually doesn't. When I picked up my car, it was completely filthy....
Moore's Auto Body & Paint Shop can be found at W Broad St 401. The following is offered: Auto Repairs. The entry is present with us since Sep 8, 2010 and was last updated on Nov 12, 2013. In Richmond there are 80 other Auto Repairs. An overview can be found here.
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